Information · Delivery
Shipping Information
Review processing, delivery, international charges, shipment issues, and the relationship between product possession and Day 0.
Overview
Shipping options, cost, and estimated delivery timing are shown during checkout. Delivery estimates are not guarantees and may change because of carrier, customs, weather, or destination conditions.
United States delivery
Available service levels and charges are shown before payment. Standard shipping treatment under the completion refund is governed by the Refund & Completion Policy.
International delivery
International availability depends on destination, product restrictions, carrier service, and customs requirements. The recipient is responsible for destination-country duties, taxes, and carrier charges paid directly at import unless checkout expressly states otherwise.
International shipping charges are not refundable under the 100-Day Completion Refund.
Order processing and tracking
Order confirmation does not mean the shipment has left the fulfillment facility. Tracking is provided when available. Address changes may not be possible after processing begins.
Product possession and Day 0
Receiving the product does not automatically create the RL100 baseline. After possession is confirmed in the Radiant Life™ app, Day 0 becomes available. Complete Day 0 before taking the first capsule.
Lost, delayed, or damaged shipments
Contact support@healthspanx.org with the order number and a description of the issue. Retain the packaging and available photographs for damaged deliveries.
Draft for operations and legal review. Final carrier-claim, replacement, address-change, and destination rules must be confirmed before publication.