Shipping Policy

Processing and delivery estimates

Orders are typically processed within 1–3 business days, excluding weekends and applicable holidays. Order confirmation means the order was received; it does not mean the shipment has left the fulfillment facility.

After dispatch, delivery time varies by destination, carrier service, customs clearance, weather, and destination conditions. Tracking information and the carrier’s estimated delivery date are provided when the order ships. Delivery dates are estimates and are not guaranteed.

Orders ship only to destinations displayed at checkout. If HealthspanX cannot ship within a stated timeframe, it will provide the notice and options required by applicable law.

International orders

International availability depends on the destinations enabled at checkout, product restrictions, carrier service, customs requirements, and fulfillment settings.

Unless checkout expressly states otherwise, import duties, taxes, brokerage fees, customs charges, storage fees, and destination carrier charges are not included in the product or shipping price and are the recipient’s responsibility. The carrier or customs authority may require payment or additional information before delivery.

Customs clearance can delay or prevent delivery. Nothing in this policy limits a mandatory consumer right that cannot lawfully be excluded.

Addresses, refused, and unclaimed shipments

Customers must provide a complete and accurate delivery address. Contact support@healthspanx.org immediately if a correction is needed. Changes cannot be guaranteed after processing begins.

If a shipment is refused, left unclaimed, returned because duties or taxes were not paid, or cannot be delivered because the customer supplied an incorrect or incomplete address, any refund will be processed only after the shipment is returned to HealthspanX. Original shipping and any return shipping, duties, taxes, brokerage, storage, or carrier charges may be deducted.

If the carrier cannot return the shipment and instead abandons or disposes of it, a refund may not be available, except where the problem resulted from HealthspanX or carrier error or applicable law requires otherwise.

Lost or missing shipments

Contact support@healthspanx.org if tracking has not updated for seven calendar days or the carrier’s estimated delivery date has passed. Report the issue no later than 30 calendar days after dispatch so HealthspanX can preserve available carrier-claim rights.

If tracking shows delivered but the shipment is missing, first check the delivery location and household, then contact HealthspanX within seven calendar days of the delivery scan. HealthspanX will open and manage the carrier trace.

If HealthspanX or the carrier confirms loss or misdelivery, the customer may choose a replacement at no additional charge or a refund of the product amount and standard outbound shipping paid to HealthspanX.

Damaged or incomplete shipments

Contact HealthspanX within seven calendar days of delivery. Include the order number and photographs of the shipping carton, shipping label, affected product, and visible lot or expiry information. Do not use a product whose protective seal is damaged or compromised.

After review, HealthspanX will provide an eligible replacement at no additional charge or refund the affected product amount and applicable standard outbound shipping paid to HealthspanX. A return is required only when HealthspanX provides instructions and any necessary prepaid label. Damage limited to the outer shipping carton does not qualify when the product and protective seal remain intact.

Delivery and Day 0

Delivery does not automatically create the RL100 baseline. After the complete NMN supply for the assigned plan is received and possession is confirmed in the Radiant Life™ app, Day 0 becomes available. Complete Day 0 before taking the first capsule.

Contact

Questions may be sent to support@healthspanx.org.