Policy · RL100
Refund & Completion Policy
Complete the required RL100 checkpoints, review the Day 100 Outcome Report, and decide whether the completed program and record met your expectations.
Overview
The 100-Day Completion Refund applies to the initial qualifying RL100 order when the participant completes Day 0, Day 30, and Day 100 as instructed and submits a request within the stated period.
No particular biological outcome is required
Eligibility is based on completion and timing, not on whether the participant's record moved in a particular direction.
Eligibility requirements
- The order must be the initial qualifying RL100 order.
- Day 0 must be completed before the first capsule.
- Day 30 and Day 100 must be completed as instructed.
- The participant must receive the Day 100 Outcome Report.
- The request must be submitted within 10 calendar days after the report is delivered.
Refund scope
The refund is a full refund of the amount actually paid for the initial qualifying RL100 order, subject to the delivery rules below.
Orders shipped within the United States
The refund includes standard shipping and sales tax charged on the initial qualifying order. Optional expedited or premium delivery charges are excluded.
Orders shipped outside the United States
The refund covers the product amount paid after discounts. International shipping is not refundable. Destination-country duties, taxes, and carrier charges paid directly by the recipient are not collected by HealthspanX and are not included.
Subscriptions and later orders
Future subscription renewals and later one-time orders are separate from the initial completion refund. Cancellation of a subscription does not automatically submit a completion-refund request.
How to request
Email support@healthspanx.org within the request period. Include the order email address and order number. Do not send Assessment responses, CVI details, or other sensitive health information by email unless specifically requested through an approved secure process.
Review and processing
HealthspanX will confirm receipt, verify the applicable completion and order records, and communicate the decision and processing status. Payment-network and banking timeframes may affect when funds appear after approval.
Draft for legal review. Final claim limits, fraud controls, processing periods, and jurisdiction-specific requirements must be confirmed before publication.