Return and Refund Policy

At HealthspanX.org, your satisfaction is our top priority. We stand by the quality of our products and offer a fair, comprehensive return policy to ensure your complete peace of mind. We’ve streamlined our return process by introducing our automated Return Portal, where you can initiate returns, refunds, or exchanges easily with just a click.
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60-Day Guarantee
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Initiate a Return
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Questions
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Ready to Begin?
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60-Day Return and Refund Period

We provide a 60-day return window from the date you received the products. If you are not fully satisfied with your purchase, you may initiate a return for a refund within this period.

Simply click the "Request A Refund" button below to get started—Your Simple and Hassle-Free Returns & Refunds!

Refund Conditions

For single-packed products, please return the product to us for a refund whether opened or not.

For multi-packed products, please return all the opened and unopened products to us so we can process refunds for:

  • All unopened products
  • One opened product per multi-pack

Example: If you return a 4-pack product where 2 sachets are opened and 2 sachets are unopened, we will refund you for 3 sachets.

Important Notes:

  • Unopened sachets must be in their original condition with the manufacturer's seal intact to be eligible for a refund.
  • These refund conditions apply individually to each product type if you've purchased multiple products.

Partial Returns

For multi-packed products, we encourage returning all sachets (opened and unopened) for a comprehensive assessment. However, we understand that sometimes this may not be possible. In cases of partial returns:

  1. You may return any number of sachets from a multi-pack within the 60-day return period.
  2. Refunds will be processed based on the number of unopened sachets returned, plus one opened sachet (if applicable).
  3. Please note that partial returns may affect the refund amount proportionally.

Exchange

While we don't offer direct exchanges, we understand that sometimes you might want a different product. You can easily return a product through our Return Portal and place a new order for the desired item. Here's how we handle exchanges:

  1. Click the "Request A Refund" button and select Exchange as your preferred option.
  2. Choose available products from the HealthspanX catalog to choose as the replacement.
  3. You can select your preferred replacement product.
  4. Once your return is processed and approved, Return Portal triggers the automatic creation of a new order for the exchange item to eliminate the need for manual order placement by you for the desired product.
  5. You will receive a final confirmation email when the replacement product has been shipped, with all the necessary tracking details to follow the delivery.

If you need assistance with this process, please contact our support team at support@healthspanx.org.

Damaged or Defective Products

We take great care in ensuring the quality of our products. However, if you receive a damaged or defective item:

  1. Please initiate the return process directly through our Return Portal by clicking "Request A Refund" within 7 days of receiving your order
  2. Please include clear descriptions and photos of the damage or defect when prompted in the Return Portal.
  3. In this case, we cover the return shipping cost and will arrange for a replacement at no additional charge to you.
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How to Initiate a Return?

We’ve made the return process faster and easier than ever. You no longer need to email customer support—just click the "Request A Refund" button below to initiate your return, refund, or exchange directly via our Return Portal.

  • Once initiated, follow the prompts to enter your order number and reason for the return.
  • The system will automatically generate a return label for eligible returns.

Return Shipping
  • Customers are responsible for return shipping costs, which are not included in the refund.
  • For domestic returns (within the United States), we recommend using USPS Priority Mail or a similar trackable service.
  • For international returns, please use a reliable international courier service that provides tracking (e.g., DHL, FedEx, or UPS).
  • Regardless of the shipping method chosen, we strongly recommend using a trackable shipping method and purchasing shipping insurance for high-value returns.
  • Please pack your return securely, using protective materials such as a bubble mailer or sturdy box with padding, to prevent damage during transit. Items damaged due to inadequate return packaging may not be eligible for a full refund. We recommend using similar packaging to what was used for the original shipment.
  • Include your order number and return reason inside the package.

Refund Process
  • Confirmation: After we receive your returned item(s), our team will assess the condition of the returned products and send you a confirmation email within 5 working days.
  • Refunds: Your refund will be processed to your original payment method. This will include the product cost according to the conditions above but will exclude original handling and shipping costs.
  • Processing Time: Please allow up to 7 working days for us to process your return. Once processed, the refund should appear in your account within 7 to 10 working days, depending on your financial institution.

The entire refund process, from our receipt of your return to the refund appearing in your account, should not exceed 30 days.

Shipping Costs
  • Original Shipping Costs: These are non-refundable, even if you received free shipping with your initial purchase.
  • Return Shipping Costs: Customers are responsible for return shipping costs, which are not included in the refund.

International Shipments

Re-shipments and refunds for lost shipments will not be issued prior to 6 weeks after the shipment date.
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Questions?

If you have any questions regarding our return policy or need assistance with your return, please reach out to us at support@healthspanx.org.

We value your business and are dedicated to providing you with the best possible experience with our products. This policy is subject to change without notice.
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Ready to Begin?

We’ve made returns, refunds, and exchanges easier than ever. Click the "Request A Refund" button below to start your return or refund:

Request A Refund
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Contact Info

Please send us a message as we'd love to hear from you! All messages are forwarded to our customer support team so feel free to express yourself. Thank you so much.

Phone:

682-651-7554

Email:

support@healthspanx.org
Thanks for contacting us. We'll get back to you as soon as possible.

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