Frequently Asked Questions

HealthspanX is a longevity supplements company focused on one flagship ingredient: Ultra Pure NMN™. We combine uncompromising quality, clear transparency, and responsive support to help you make confident decisions about healthy aging.

Because we do one thing—and we do it to the highest standard. HealthspanX focuses solely on Ultra Pure NMN™, so every decision we make is optimized for that single ingredient and your experience with it.

• Ultra-high purity, independently verified: Every lot of Ultra Pure NMN™ is tested by third-party labs for identity, purity (≥99%), and contaminants, with lot-level documentation available on request.
• GMP manufacturing & full traceability: We partner with facilities that adhere to Good Manufacturing Practice and document the entire process from raw material to finished product.
• Clean, minimal formula: No unnecessary additives—just NMN formulated for reliability and consistency.
• Radical transparency: Clear labels (no “proprietary blends”), and responsive support if you have questions.
• Eco-friendly freshness: Our sachet system dramatically reduces plastic compared with bottles and helps protect product integrity.
• Customer-first policies. Free shipping thresholds, easy subscription controls (pause, skip, cancel), and a 60-day risk-free return window (one opened package plus any unopened).
• Responsibility over hype. We never promise cures. NMN is a dietary supplement that supports healthy physiology, as we clearly state.

In a nutshell: single-ingredient focus, verifiable quality, transparent communication, and policies that respect you. That is the HealthspanX difference.

Email support@healthspanx.org, use the contact form on our website, or click on the customer support icon and start chatting with us. Our team responds promptly and will guide you step by step.

Yes. Our doctors and longevity researchers present clear, evidence-informed details about our product, ingredients, testing, and policies, and we update pages regularly to keep information current.

Yes. We protect your information with industry-standard encryption and secure, PCI-compliant payment processors (we do not store full card details), and we use your data only for order processing and support in line with applicable privacy regulations.

Nicotinamide Mononucleotide (NMN) is a natural compound found within the body that plays a crucial role in various cellular processes. Its primary function is as a precursor to nicotinamide adenine dinucleotide (NAD+), a coenzyme essential for energy production, DNA repair, and cellular signaling. As we age, the levels of NAD+ decrease, contributing to the aging process and age-related health concerns. NMN supplementation aims to elevate NAD+ levels, thereby boosting cellular energy production, supporting DNA maintenance, and potentially enhancing overall cellular health and longevity. For more information, explore our NMN.

Yes. Ultra Pure NMN™ is a premium, ≥99% pure NMN verified by independent, accredited laboratories for identity, purity, and safety, with GMP manufacturing, full traceability, and a lot-specific Certificate of Analysis.

Yes. It contains no gluten; review the ingredient list and allergen statement on the product label.

Yes. It does not contain any animal-derived ingredients or gelatin.

Yes. No artificial colors, flavors, or unnecessary fillers—only minimal excipients for stability and quality.

Please consult your healthcare professional first. We recommend avoiding NMN unless your clinician advises that it is appropriate.

Follow the label serving; many adults take one serving in the morning or split it between morning and early afternoon. Take with or without food, and ask your clinician if you use prescription medications.

Yes. We price Ultra Pure NMN™ to be fair for the quality you receive—without cutting corners or inflating margins.

• You pay for NMN, not fillers. Clean, minimal formula with ≥99% purity.
• Verified quality. Every lot is third-party tested; GMP manufacturing and full traceability.
• Direct-to-you value. We sell online to avoid heavy retail markups.
• Predictable savings. Free shipping thresholds and flexible subscriptions (pause, skip, cancel) keep ongoing costs in check.

Risk-free trial. Sixty-day return window: one opened pack plus any unopened.

Every pouch of Ultra Pure NMN™ meets ≥99% purity, is third-party tested, and manufactured in GMP facilities. If your product fails to meet the label claim, arrives damaged, or is lost in transit, we will replace it or refund you promptly. Lot-specific Certificates of Analysis are available on request and on our NMN page, and you’re covered by a 60-day risk-free return window (one opened pack plus any unopened). This is our guarantee to our customers.

Yes. Ultra Pure NMN™ is produced in GMP-compliant facilities with documented batch records and independent testing—standards that underpin the HealthspanX Quality Guarantee.

Yes. Every lot is independently tested for identity, purity (≥99%), and safety, with Certificates of Analysis available on request.

Use the tracking link in your shipping confirmation email to see real-time status and estimated delivery.

Yes, if it hasn’t been fulfilled yet. Email support@healthspanx.org immediately with your order number and request; we process orders quickly, so once an order has shipped, it can’t be changed or canceled

Orders canceled before fulfillment receive a full refund with no cancellation fee (refund timing depends on your payment method). If your order has already shipped, please wait to receive it and follow our Return & Refund Policy—return shipping and applicable fees may apply.

If it’s past the estimated delivery window, check your tracking link, then email support@healthspanx.org with your order number. We’ll investigate with the carrier and, if lost or undeliverable, arrange a replacement or refund per our policy.

Email support@healthspanx.org with your order number and clear photos of the item and packaging. We’ll verify and arrange a fast replacement or refund per our policy.

Yes—if you’re not satisfied, return your order within 60 days of delivery; we accept one opened pouch and any number of unopened pouches for a refund. Email support@healthspanx.org with your order number to initiate your return; refunds are processed according to our Return & Refund Policy.

Yes. Free shipping on U.S. orders and international orders over $100.

We ship from the U.S.

We ship to the United States and most countries worldwide. 

Due to the government-imposed sanctions and trade restrictions, we don’t ship to the following countries: Belarus / Cuba / Iran / North Korea / Russia / Syria / Ukraine.

You’ll receive tracking within one business day. U.S. delivery is typically 3–7 business days; international is 5–12 business days, with customs possibly adding time.

Orders below the free-shipping minimum ($100 international) will show a shipping charge at checkout. For international orders, your country may add duties, taxes, or import fees at delivery; these are not included by us.

No. Any import duties, taxes, or fees are set by your country and collected on delivery.

We partner with reputable carriers based on destination and reliability. Carrier selection isn’t customizable at this time.

Choose your delivery frequency (We currently offer bimonthly), and we’ll automatically renew, charge your saved payment method, and ship on schedule. You can manage everything from your account or by emailing support@healthspanx.org.

Yes—anytime before your next renewal. Do it in your account or email us. Orders process quickly, so act as soon as you decide.

Yes. We send an email before each renewal with the upcoming charge date so you can edit, skip, or cancel in time.

If the order hasn’t been fulfilled, we can cancel and refund. If it has already shipped, please wait to receive it and follow our Return & Refund Policy (return shipping/fees may apply).

Yes—update it in your account before the next renewal. If an order is already processing or shipped, email support@healthspanx.org right away, and we’ll do our best to help.