Frequently Asked Questions

Have questions about our products, science, shipping, or returns?
We’ve answered the most common ones below to help you feel informed and confident every step of the way.
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Company and Supplements
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Pricing and Purchase Options
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Shipping and Delivery
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Cancellation
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Return Policy and Satisfaction
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Customer Support and Trust
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After Purchase
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Company and Supplements

What Is NMN?

Nicotinamide Mononucleotide (NMN) is a natural compound found within the body that plays a crucial role in various cellular processes. Its primary function is as a precursor to nicotinamide adenine dinucleotide (NAD+), a coenzyme essential for energy production, DNA repair, and cellular signaling. As we age, the levels of NAD+ decrease, contributing to the aging process and age-related health concerns. NMN supplementation aims to elevate NAD+ levels, thereby boosting cellular energy production, supporting DNA maintenance, and potentially enhancing overall cellular health and longevity. For more information, explore our NMN Science Hub. 

What Is Resveratrol?

Resveratrol is a natural polyphenol found in certain plants, including the skin of grapes. It's known for its antioxidant properties and has been studied for its potential health benefits, which may include supporting cardiovascular health, neuroprotection, and anti-aging effects. For more information, explore our Resveratrol Science Hub. 

What Is Quercetin?

Quercetin is a flavonoid found in various plants, vegetables, and fruits. It's known for its potential health benefits, including antioxidant and anti-inflammatory properties. Quercetin is often used as a dietary supplement to support various aspects of health, including cardiovascular health, immune system function, and potential anti-aging effects. For more information, explore our Quercetin Science Hub. 

Can I Use Your Products for My Aging and Age-Related Illnesses?

Our supplements have been studied for their roles in supporting cellular health, immune function, and potentially promoting anti-aging effects. However, they should not be viewed as a cure for specific illnesses. While they may offer health advantages, the effects can vary, and further research is often required to validate their precise benefits.

If you're considering these supplements for addressing age-related issues, it's essential to consult with a healthcare professional to determine their suitability for your individual health needs within a comprehensive health plan.

Are There Any Side Effects Associated with Your Supplements?

While generally safe, our products might cause mild digestive issues in some individuals. Adhere to recommended doses and consult a healthcare professional, particularly if you have health conditions or take other medications. Safety and efficacy vary between individuals, so consult your healthcare provider for informed supplement decisions.

Who Is HealthspanX.org?

HealthspanX.org is a leading longevity supplement company. We are dedicated to providing research-based information, offering high-quality longevity supplements, and promoting health and well-being. What sets us apart is our unwavering commitment to transparency, quality, and customer satisfaction. 

Our adherence to stringent quality standards, rigorous testing procedures, and prioritization of customer safety and satisfaction underpin everything we do. Please feel free to explore our website to gain a comprehensive understanding of our identity and values.

How Is HealthspanX.org Different from Other Supplement Brands?

HealthspanX.org stands out among supplement brands due to its unwavering commitment to providing ultra-pure and rigorously tested products. Our supplements are crafted to exceed 99% purity, verified through independent third-party testing, ensuring unmatched quality. 

We prioritize transparency in our processes, showcasing our dedication to delivering safe and effective supplements. We use eco-friendly sachet packaging, reducing more than 90% plastic waste compared to plastic bottles. At HealthspanX.org, we are focused on your well-being, supporting vitality, anti-aging, and overall health.
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Pricing and Purchase Options

Are HealthspanX Products Reasonably Priced for Their Quality?

Yes, HealthspanX products are competitively priced for their exceptional quality and effectiveness. We prioritize delivering top-tier supplements, which may come with a slightly higher price tag than some alternatives. This reflects our dedication to rigorous quality standards, third-party testing, and superior ingredients. We believe that investing in your health with our products is a wise choice, ensuring you receive the utmost quality and purity. Your well-being is our priority, and we're committed to delivering the best.

Can I Trust the Payment and Checkout Process to Be Secure?

Absolutely, your security is of paramount importance to us. We've implemented stringent security measures to ensure that your payment and checkout process is completely secure. Our website employs industry-standard encryption and security protocols to safeguard your personal and payment information, providing you with a safe and worry-free shopping experience.
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Shipping and Delivery

Do You Offer Free Shipping?

Yes, we offer free shipping for all orders over $50 within the US and international orders over $100.

How Long Do I Need to Wait After Placing My Order?

We promptly process orders, and you can expect to receive a confirmation email with tracking information within 1 business day. Shipping times may vary based on your location. After placing an order, you can anticipate U.S. domestic orders arriving within 3-7 business days and international orders within 5-12 business days. Delays may occur with international orders due to customs clearance.

Are There Any Additional Costs for International Shipping?

We offer free shipping for international orders over $100. However, international shipping for your capsule order may incur additional costs. Country specific customs duties, taxes, or import fees for international orders might be incurred. Some countries might reject the shipment.

Does the Shipping Cost Include Customs and Duties?

No, the shipping cost does not include customs and duties for international orders. Any additional charges related to customs and duties upon delivery are the responsibility of the recipient. It's recommended to check with your local customs office to understand potential fees before placing your order.

Could some countries potentially reject shipments of your products?

While we strive to provide international shipping, it's essential to note that specific countries might have regulations or restrictions that could affect the import of dietary supplements. It's advisable to review your country's import policies or contact your local customs authorities to determine whether there are any restrictions on receiving our products. We'll do our best to assist with the shipping process, but understanding your country's regulations is essential to avoid potential issues.

How Can I Track My Order?

To track your order, simply go to the shipping confirmation email. Click on the tracking link, and it will direct you to the courier's tracking page. There, you can monitor the real-time status of your shipment, including its current location and estimated delivery time.

What Shipping Carriers Do You Use, and Can I Choose A Preferred Carrier?

We work with reputable shipping carriers. The carrier may depend on your location. We currently do not offer the option to choose specific carriers.
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Cancellation

Can I Cancel My Order After Purchase?

Yes, you can cancel your order, provided it has not yet been fulfilled.

How Do I Cancel My Order?

Simply reach out to us via email at support@healthspanx.org, provide the order details, and our customer support team will handle the cancellation on your behalf.

Is There A Time Limit for Cancelling My Order?

We recommend contacting us to cancel your order as soon as possible after purchase. Once the order has been shipped, we won’t be able to cancel it.

Will I Receive A Refund If I Cancel My Order?

If your order has not been fulfilled yet, you will receive a full refund. The refund processing times may vary depending on the payment method used.

Is there a cancellation fee?

We do not charge cancellation fees for orders that are cancelled before they are shipped. However, if the order has been shipped, return shipping costs may apply according to our return policy.

What If I Want to Cancel My Order After It Has Been Shipped?

If your order has already been shipped, you may need to wait until you receive the items and then follow our return policy for refunds.
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Return Policy and Satisfaction

What if I'm not satisfied with your products, and can I return opened packages?

Your satisfaction is our top priority. If you're unsatisfied with our products, including opened packages of capsules, we offer a 60-day risk-free return and refund policy. Here's what you need to know:

  • You can return both opened and unopened packages within 60 days of receiving your product.
  • We accept one opened package and any number of unopened packages for refund.
  • This policy allows you to try our capsules with confidence.

To initiate a return or refund, simply contact our customer support team within the 60-day period. We'll be happy to assist you through the process. For full details, please refer to the Return and Refund Policy section on our website. We stand behind the effectiveness of our products and are committed to ensuring your satisfaction and well-being. For more information, explore our Return and Refund Policy. 
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Customer Support and Trust

How can I reach HealthspanX customer support if I have questions or issues?

If you have any questions or issues, our customer support team is ready to assist you. You can easily get in touch by filling out the contact form on our website or sending an email to support@healthspanx.org. We're committed to providing timely and helpful responses to ensure your experience with us is seamless and satisfying.

Can I trust the transparency and accuracy of the information on the website?

Transparency and accuracy are fundamental principles at HealthspanX.org. We are committed to providing reliable, evidence-based information about our product and their benefits. Our website is designed to offer clear and comprehensive details about our products, ingredients, research, and health insights. We believe in empowering our customers with accurate information, so you can trust that the information you find on our website is thoroughly researched and transparent, allowing you to make informed choices for your health and wellness journey.
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After Purchase

Will HealthspanX keep my personal and payment information secure?

Your personal and payment information's security is our top priority. We use strong encryption and follow best practices to ensure its protection and comply with data privacy regulations. Your trust is crucial to us, and we handle your information with the utmost care and only for order processing and secure shopping experience.

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