Shipping Policy

At HealthspanX.org, our commitment extends beyond providing top-notch health products. We strive to ensure that every customer experience is exceptional, which includes the efficient shipping of our products.

Order Processing Time

Shipping Time and Carriers

We partner with various carriers, such as USPS, UPS, and FedEx, to ship our orders. The carrier selected depends on your shipping address and the size/weight of your order. While shipping times are contingent on your location, they usually fall within 3-7 business days for U.S. domestic orders and 5-12 business days for international orders.  International orders might be delayed due to customs clearance.

Shipping Rates

Shipping rates are calculated during the checkout process and are based on the delivery location and package weight. Enjoy Free Shipping for All Orders over $50 within the U.S. and over $100 for International Orders.

International Shipping

For our international customers, we would like to highlight that the recipient is responsible for all customs and duty fees associated with orders shipped outside of the United States.

Countries We Don't Ship To

Afghanistan / Åland Islands / Bahamas / Belarus / Benin / Bhutan / Bhutan / Brazil / British Indian Ocean Territory / British Virgin Islands / Brunei / Burkina Faso / Central African Republic / Chad / Chile / Christmas Island / Cocos Islands / Comoros / Cuba / Curaçao / Djibouti / Dominica / Equatorial Guinea / Eritrea / Gabon / Gambia / Guernsey / Guinea-Bissau / Israel / Jersey / Kiribati / Kosovo / Laos / Lesotho / Liberia / Libya / Mauritania / Mexico / Montserrat / Mongolia / Nauru / Niue / Norfolk Island / Palestine / Papua New Guinea/  Pitcairn Islands / Russia / Saint Martin / Samoa / Sao Tome and Principe / Sierra Leone / Solomon Islands / Somalia / South Georgia & South Sandwich Islands / South Sudan /  Spain / St. Barthélemy / St. Helena / St. Pierre & Miquelon / Suriname / Svalbard & Jan Mayen / Syria / Timor-Leste /  Tokelau / Tonga / Turkmenistan / Turks & Caicos Islands / UAE / Ukraine / Wallis & Futuna / Western Sahara / Yemen

Shipping Confirmation and Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for the tracking information to become available.

Undeliverable Packages

In the event that a package is undeliverable and returned to our facility, we will issue a refund for the products but not for the shipping charges.

Lost Packages

If your package is lost in transit, please contact us immediately. We will collaborate with the carrier to locate your package or potentially replace it.

Changes to Shipping Address

If you need to change the shipping address, please contact us immediately after placing your order. Please note that we cannot guarantee address changes if the order has already been processed for shipping.

Contact Us 

If you have any questions or concerns about our shipping policy, please reach out to us via chat or via email at support@healthspanx.org.